How to Cancel an AI Companion Subscription and Get a Refund (2026): App by App

Adults only. Most of the apps below say in their own terms that you must be 18 or older. This guide covers billing, cancelling and refunds, and it is non-explicit.

How this guide was made. This is a documentation-based guide. Every rule below was read on 29 October 2026 on the company’s own terms, help centre or policy pages, or on Apple’s and Google’s help pages, and each page is listed in the sources. Where a page did not load or did not say something, we say so rather than borrowing from a review site. Nothing here is hands-on testing, and it is general information, not legal or financial advice. For how we source and date guides, see how we review.

The one rule: cancel where you paid

Every company in this guide sends you back to the place you paid. A subscription bought on an iPhone is controlled by Apple. One bought on an Android phone through Google Play is controlled by Google. One bought on the website is controlled by the company and its payment processor.

So before anything else, work out where the money went. Check your bank statement or email receipts. A charge from Apple or Google means the store handles both cancelling and refunds. A charge in the company’s name, or from a processor, means you deal with the company.

Two warnings apply everywhere:

• Deleting the app does not cancel. Google says “When you uninstall the app, your subscription won’t cancel.” Replika’s terms and Nomi’s cancellation policy say the same.
• Deleting your account may not cancel either. Replika’s terms say “Deleting your account does not by itself cancel an app-store subscription”. SpicyChat says “Deleting your SpicyChat account does not cancel any of these” about subscriptions bought through other platforms. Cancel first, then delete.

If you paid through the Apple App Store

To cancel. Apple’s help page gives the route: open Settings, tap your name, tap Subscriptions, choose the subscription, then choose the cancel option. You may need to scroll down to find it.

Apple adds: “If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.” For free trials, Apple says to “cancel it at least 24 hours before the trial ends.”

To ask for a refund. Apple’s refund page gives four steps:

1. “Sign in to reportaproblem.apple.com.”
2. Tap or click “I’d like to”, then choose “Request a refund”.
3. “Choose the reason why you want a refund, then choose Next.”
4. “Choose the app, subscription, or other item, then choose Submit.”

Apple says to “Wait 24 to 48 hours for an update on your request.” It also says some purchases “might be eligible for a refund”, and that “Refund eligibility might vary by country or region.” There is no promise of a refund.

If you paid through Google Play

To cancel. Google’s help page says: “On your Android device, go to subscriptions in Google Play.” Then “Select the subscription you want to cancel”, tap Cancel subscription and “Follow the instructions.”

Google says “you’ll still be able to use your subscription for the time you’ve already paid.” Its example: a yearly plan bought on 1 January and cancelled on 1 July stays active until 31 December and does not renew.

To ask for a refund. Google’s refund request page gives these steps on the web:

1. “Go to play.google.com.”
2. “At the top right, click your Profile picture.”
3. “Click Payments & subscriptions”, then “Budget & order history.”
4. “For the order you want to return, click Report a problem.”
5. “Select the option that describes your situation.”
6. “Complete the form and note that you’d like a refund.”
7. “Click Submit.”

Google says “You’ll usually get a decision within one day but it can take up to four days.” If “it’s been more than 48 hours since you made the purchase”, the page points you to the app developer.

Google’s refund policy page says “Refund policies are different depending on what you bought, when and how you paid, and where you’re located,” and that “contacting the app developer directly is often the quickest way to resolve the issue.” Its subscriptions page says “Your past subscriptions can’t be refunded, with some exceptions.” Partial subscription refunds apply in “Israel, France, or Germany only.”

If you paid on the web (Stripe, card or other)

Website purchases fall under the company’s own terms. There is no store to appeal to. You cancel in your account settings, and any refund request goes to the company’s support team. The app sections below give each company’s route and wording.

If a company refuses and you believe a charge was wrong, your card issuer may have a dispute process. Be aware that Candy AI’s terms say that if a chargeback is filed, “the subscription or non-subscription purchase is immediately cancelled”, and “All access to premium features and remaining tokens will be revoked at the time the chargeback request is filed.” Ask the company first.

At a glance: renewals, refunds and what happens after

Character.AI (c.ai+ and (c.ai) lite)

Where you can pay. On the website, and in the iPhone and Android apps. Character.AI’s subscription page shows a yearly c.ai+ price of $94.99 next to a struck-through $119.88. A 28 September 2026 blog post priced (c.ai) lite at “$4.99 USD/month or $2.49 USD/week, with pricing varying by region.”

Cancel on the web. The subscription page says “Subscription auto-renews yearly. Cancel in settings anytime.”

Cancel on iPhone or Android. Use Apple’s or Google’s routes above. Refund requests for store purchases go to Apple or Google.

Refund wording. On 29 October 2026 Character.AI’s terms page did not render its text for us, and its help centre returned HTTP 403. We could not re-read its refund wording today. Our Character.AI sale guide, based on pages read on 27 October 2026, quotes the terms on refunds; check that guide and the terms at checkout before you buy on the web.

For what the paid plans add, see is c.ai+ worth it.

The Chapter 11 sale, and why a yearly plan is risky right now

On 12 October 2026 Character.AI wrote: “Character.ai has initiated a voluntary Chapter 11 bankruptcy process to facilitate a court-supervised sale”. It says “The Character.ai platform remains up and running.”

On billing, its post says: “Yes, your subscriptions remain active, and billing is unchanged for now.” If changes affect paid features, it says it will “notify subscribers in advance”. That is a statement of intent in a blog post.

The same post says that if no viable bid emerges, “the platform will be wound down.” It expects “the court-supervised sale process will be complete by the end of November or perhaps early December 2026.”

The claims agent’s case page lists a bidding procedures hearing on 30 October 2026 and a meeting of creditors on 19 November 2026. It lists no auction or sale hearing date yet, and says nothing about subscriber refunds.

Here is why that matters for a yearly plan:

• You pay for twelve months up front. The web page sells c.ai+ as a yearly plan that “auto-renews yearly”.
• No official page we read says what happens to prepaid time if the platform closes. We found no promise of partial refunds for yearly subscribers.
• A monthly or weekly plan limits what you have at stake. If the service changes, you lose at most one period.

If you are on a yearly plan, you do not have to do anything today. But turning off auto-renewal now means you will not be charged for a second year without deciding. Keep your receipt. If you paid through Apple or Google and paid features end, the store’s refund route above is where you would ask.

If your chats matter to you, request a data export before you leave. Our sale guide gives the steps and timings.

Replika

Renewal. Replika’s terms, last updated 28 October 2026, say “Paid subscriptions renew automatically at the end of each billing period at the then-current price for your plan”. For trials, “unless you cancel before the trial ends, the subscription begins automatically at the trial’s end.”

Cancel. For app-store subscriptions, “you can manage or cancel the subscription only through your App Store or Google Play account settings.” For web subscriptions, “cancellation on the web is available online, without needing to contact support”. In both cases “cancellation takes effect at the end of the current paid period, and you keep access until then.”

Refund wording. Section 4.3: “payments are non-refundable and there are no refunds or credits for partially used periods.” This is subject to statutory rights and app-store rights. For store purchases, “refunds run through Apple’s or Google’s refund processes where applicable.” Gems: “Purchases of virtual currency are final and non-refundable except where required by law”.

EU and UK. “If you are a consumer in the EU/EEA, you have a 14-day right of withdrawal from distance contracts.” But for digital content, “you acknowledge at checkout that performance begins immediately”, which can remove that right. If you withdraw within 14 days, “you owe a proportionate amount for the service already provided.” The terms add: “Consumers in the UK have equivalent rights under the Consumer Contracts” regulations.

Your account and data. Unused Top-Up balances “cannot be used until you re-subscribe.” Accounts with any purchase are not deleted for inactivity. If you delete your account, “account deletion is irreversible”, and “Virtual currency and Top-Up balances are forfeited without compensation”. The privacy policy says profile data, memories and diary are deleted “within 60 days after your account is deleted or closed”, while purchase records are kept “for 10 years from the end of the year in which the transaction took place.”

For web subscribers only, “account deletion also cancels the subscription, effective at the end of the current paid period.”

Nomi

Renewal. Nomi’s cancellation policy says “Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.”

Cancel. “You are solely responsible for cancelling your subscription through the platform where you initially purchased it.”

• Web: open the Profile icon and Subscription tab, then “Press the Manage Subscription button, then scroll down and press the Cancel Subscription button”.
• In the Nomi app (App Store or Google Play purchase): as of 3 November 2026 the policy also lists Profile icon, Subscription tab, Manage Subscription, Cancel Subscription.
• iPhone: “Open your device’s Settings app (not the Nomi app)”, then “Tap Cancel Subscription and confirm.”
• Android: “Open the Google Play Store app (not the Nomi app)”, then “Tap Cancel subscription and follow the prompts.”

“NOTE: Deleting an app does not automatically cancel your subscription.”

Refund wording. “Except as specifically stated in our Terms, all payments are nonrefundable.” There are no refunds for partial months, downgrades or unused time if you close your account early. But “From time to time, Nomi.ai may offer a partial or full refund at its sole discretion.” Contact: “support@nomi.ai”.

After cancelling. You keep paid benefits until the billing period ends, then the account is downgraded. Your Nomis and one-on-one chats stay, but “group chats, video creation, voice messaging and calls will become read-only.” Nomi adds that it “does not guarantee preservation of content if an account has been downgraded.”

Deleting your account. The privacy policy says deleting through “Account Settings” will “delete all of your personal information” “within 28 or so days of confirmation of deletion”, except training or communications archives and legal holds. See is Nomi worth it for plan details.

Kindroid

Trial. “New users are eligible for a 3-day premium trial.” It “auto converts into a subscription if not cancelled within the trial period.” Kindroid says it emails a reminder one day before.

Cancel on the web. “If you subscribed on the web, you can update or cancel at Profile → Billing → Kindroid Standard Subscription → Manage.” Ultra and MAX are cancelled separately under their own entries.

Cancel on iPhone or Android. Through each store’s subscription settings. Kindroid adds: “You CANNOT switch between iOS, Android, or web subscriptions to another platform.” You wait for the current one to expire, then subscribe again.

Refund wording. “While we generally do not offer refunds and all sales are final, we reserve the right to issue refunds at our discretion.” If your account is suspended or terminated, “you will not be entitled to any refund or credit for the unused portion of your subscription.”

After cancelling. “When your preview is used up, or your trial or subscription ends, your account becomes read-only.” “Read-only accounts can’t send messages, regenerate, make calls, or receive proactive messages.” Kindroid says you can still view, play back, export and delete your data. The free preview does not come back after you cancel.

Janitor AI (janitor+)

Cancel on the web. The help centre says “You’ll be redirected to the Stripe Billing page, where you can cancel anytime”.

Cancel in the app. “App-based subscriptions cannot be canceled from the web.” Use the App Store or Google Play.

Refund wording. “Subscriptions are generally non-refundable, except where required by our Terms of Service or applicable law.” Billing problems go to “billing@janitorai.com”; include the email linked to your account.

After cancelling. “your subscription will remain active until the end of the current billing period.” Then “your account will automatically revert to the free tier.”

Deleting your account. Settings, Security tab, “Delete account”, with a 6-digit code sent to your email. Support “cannot manually delete accounts on your behalf”, and posts, characters and personas are “permanently removed and cannot be recovered.” The article does not mention subscriptions, so cancel first. More in is janitor+ worth it.

SpicyChat

Cancel on the web. Sign in, go to your profile and choose Manage Subscription, then cancel. SpicyChat says “You keep access until the end of the period you’ve already paid for.” Your account then returns to the free tier, and nothing is deleted.

No cancel button? SpicyChat says Pay by Bank, cryptocurrency and other one-time methods are “single charges, not recurring subscriptions”, so there is nothing to cancel. Access ends when the period does.

Bought elsewhere. “We can’t cancel subscriptions managed by another platform.” SpicyChat lists Google Play (under the name PixelChat) and SubscribeStar, each cancelled on that platform.

Refund wording. SpicyChat’s refunds article sets out three cases:

• “Paid directly by credit or debit card: if you request a refund within 24 hours of purchase,” “with minimal usage on the account, and you’re not satisfied with the product, we’ll issue a refund.”
• “Paid by a one-time method”, meaning cryptocurrency and other local one-time options: “these are non-refundable.”
• “Paid through a third-party platform: whether a refund is possible depends on that platform’s own policy,” “and you’ll need to request it from them.”

To ask, contact support with your account email, the charge date and amount, payment method, transaction ID and reason. Approved refunds normally arrive in 5 to 6 business days, occasionally up to 14.

Legacy prices. If you joined before 8 September 2026, its pricing FAQ says “you can reactivate before the end of your current period and keep your existing price.” But “Once it fully expires, the price can’t be restored.” If billing fails, see our SpicyChat not working guide.

Talkie (Talkie+)

Cancel. Talkie’s terms say “You can modify or cancel your paid subscription only through the App marketplace”. Use Apple’s or Google’s route above. “You must cancel your subscription before it renews each billing period to avoid billing of the next subscription fee”.

Refund wording. “Refunds cannot be claimed for any partial-month subscription period.” And “all fees are non-refundable to the fullest extent permissible under applicable law.” For gems, the FAQ says “Recharges are generally non-refundable, except in cases of system errors or duplicated transactions.”

After cancelling. “You will only have access to a paid subscription while it is active and subsisting.” If you do not pay, “you will automatically downgrade to “Free Use”.”

Deleting your account. The deletion page warns that “all conversation content and records tied to your account will be permanently erased” and “Even if you re-register using the same account, these records cannot be recovered.” It does not mention subscriptions, so cancel in the store first. See our Talkie not working guide for billing problems.

Chai

Where you can pay. Chai’s privacy policy says “The APP offers paid subscription plans.” On 29 October 2026 Chai was not found on the US App Store (see our Chai not working guide), so check your receipts. If you subscribed on an iPhone earlier, use Apple’s route above; if on Android, Google’s.

Refund wording. Neither Chai’s privacy policy nor its App EULA, last updated 28 July 2026, describes subscription renewals, cancellation or refunds. The EULA mentions refunds only when the app fails a warranty, through the store. So for Chai, use Apple’s or Google’s routes above.

Deleting your account. “sign in to your account, go to the “Profile” section, open “Settings”, and press “Delete Account”.” The policy says data may be kept for “the duration of the account and five (5) years following its deletion.”

Candy AI

For prices, tokens and whether it is worth paying for at all, see our Candy AI review.

**Renewal. Candy AI’s terms, revised 22 September 2026, say “Subscriptions are set to renew automatically at the end of each subscription period”. “Any price increase will be communicated to you in advance of any autorenewal at the increased price.”

Cancel. “You have the flexibility to cancel your subscription at any time by going to Settings / Unsubscribe within your account.” Then “your subscription will remain active until the end of the current billing period”, and “your account will revert to a free version of the platform when your paid-for access expires.”

Refund wording. The strictest written window in this guide:

• “You have 24 hours after your payment to request a refund.”
• But “it will be denied if you have used more than 20 tokens.”
• “We can only refund subscriptions that were purchased via card.”
• In the EU and UK, “you have the right to withdraw from your contract within 14 days of the initial purchase”, but it “does not apply to any renewal periods.”

Tokens. Leftover tokens “will not carry over or be refunded after your subscription ends.”

Your data. The privacy notice, revised 19 October 2026, has no in-app deletion button; you ask the Privacy Team at support@candymail.ai. If you only close your account, Candy AI says “we will still retain your Personal Data for a period of time”, for account data up to “three years after your last Account activity”. Financial records are kept “ten years from their date of issuance.”

CrushOn AI

CrushOn AI’s terms page and homepage returned HTTP 403 on 29 October 2026, and we found no official cancellation or refund page. We do not repeat what third-party sites say. If you paid through Apple or Google, the store routes above apply. If you paid on the web, check your receipt for the processor and contact CrushOn AI’s support.

A short checklist before you cancel

1. Find where you paid. Apple, Google, or the company’s website.
2. Note the renewal date. Cancel before it. For Apple trials, at least 24 hours before the trial ends.
3. Export anything you want to keep. Kindroid says read-only accounts can still export. For Character.AI, start early; our sale guide has the steps.
4. Spend or write off extras. Gems, tokens and credits are generally not refunded.
5. Cancel, then check for confirmation. On Apple, no Cancel button or a red expiration message means it is already cancelled.
6. Ask for a refund quickly if you want one. SpicyChat and Candy AI windows are 24 hours. Google points you to the developer after 48 hours.
7. Delete your account last, if at all. Deletion is permanent on Replika, Janitor AI and Talkie.

The subscription calculator helps compare weekly, monthly and yearly totals before you sign up again. For what each company keeps about you, see our privacy and safety guide. If you are moving on, our Replika alternatives guide compares the main options.

What we could not confirm

• Character.AI’s current refund wording, cancellation steps in the help centre and export steps. Its terms page did not render its text and its help centre returned HTTP 403 on 29 October 2026.
• Whether Character.AI yearly subscribers would get partial refunds if paid features end or the platform is wound down.
• CrushOn AI’s prices, renewals, cancellation and refund rules. Its official pages returned HTTP 403.
• Chai’s own subscription, renewal and refund rules. No official page we read describes them.
• Janitor AI’s renewal wording and full terms on refunds; its help page does not cover auto-renewal.
• SpicyChat’s terms page, which showed only “Loading…”, and what “minimal usage” means in its refund rule.
• Whether Talkie’s yearly item on the App Store is covered by its terms, which describe paid subscriptions as paid “in monthly installments”.
• Exactly when Apple or Google approve a refund. Both decide case by case.