Nomi Not Working or Can't Log In? Fixes for Every Common Problem (2026)

Adults only. Nomi’s terms say “If you are under the age of 18, you cannot use the Nomi.ai platform under any circumstances”, and its wiki says “Yes, Nomi is an 18+ app and should not be used by minors.” The US App Store rates it 18+. This guide is about errors and settings and is non-explicit.

How this guide was made. This is a documentation-based guide. Every fix below comes from Nomi’s support page, its official wiki (Nomipedia, at wiki.nomi.ai), its terms, privacy and cancellation policies, its US App Store listing, or Apple’s and Google’s own help pages, all read on 29 October 2026. Steps marked generic are standard phone or browser advice, not something Nomi has published. Nomi’s web sign-in page and its Google Play listing did not load in full for us, so we do not describe them. Nothing here is hands-on testing. See how we review for our sourcing rules.

First question: is it Nomi, or is it you?

Most Nomi problems sit in one of four places: Nomi’s servers, your connection, your app or browser, or your account, which is tied to a Google or Apple sign-in. The fixes below start with the quickest checks.

Fix 1: Check whether Nomi is down

Is there a status page? We could not find one. The address status.nomi.ai did not resolve when we tried it on 29 October 2026, and Nomi’s support page does not link to any status page.

What the support page does link to is Nomi’s community channels:

• Discord at discord.gg/nomiai. The page says “We are very active on Discord and would love to hear from you”.
• Reddit at r/NomiAI: “Prefer Reddit? Follow updates, learn from others and ask questions”.
• X (Twitter) at NomiAI_Official.

If Nomi stops working for no obvious reason, these are the places to check whether others are affected. They are not official status pages, so treat what you read there as users’ reports unless it comes from Nomi staff.

Nomi’s terms also make no promise of uptime. They say Nomi “DOES NOT GUARANTY TO ANY EXTENT THAT THE SYSTEM OR ANY OUTPUT WILL BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED”. We found no published maintenance schedule.

Fix 2: Login problems

How Nomi sign-in works

Nomi has no separate Nomi password. Its privacy policy says “To use the System, you will be required to establish an account that requires a Google account or Apple account”. Its terms say the same: “To create an account, you will need an Apple or Google account”.

Nomi’s wiki explains why: “Nomi uses Google and Apple authentication so you do not need to create or manage a separate password for your Nomi account.” It adds that “Google or Apple authentication does not give those providers access to your Nomi conversations or activity.”

So there is no “forgot password” route on Nomi’s side. If you cannot sign in, the fix is usually on the Google or Apple side, or you are using the wrong one.

Wrong Google or Apple account

This is the most likely cause of “my Nomis are gone” after signing in. Nomi’s privacy policy says “Once created, you cannot change the email address tied to your account information”. Nomi’s support form has two separate topics for this, “Can’t Log Into Account” and “Can’t Locate Correct Account”, which suggests it is a common request.

Work through these:

1. Use the same method as the first time. If you first signed in with Google, use Google again, not Apple, and the reverse.
2. Check which Google account you picked. If you have several Gmail addresses, try each one. (Generic.)
3. Check which Apple Account you picked. On iPhone, Apple’s help page says to “Open the Settings app, then tap [your name]”, then “Tap Sign in with Apple” to see the apps linked to your Apple Account. (Apple’s steps.)

Apple’s Hide My Email

Nomi’s wiki says that when signing in with Apple “you may also choose to use Apple’s Hide My Email feature”. That gives Nomi a relay address instead of your real email.

Our reading, which Nomi does not spell out: because the account is tied to one email address, a Nomi account created with a Hide My Email address is not the same as one created by signing in with Google under your real address. If you used Hide My Email on iPhone, sign in with Apple on your other devices too, rather than with Google. We could not see the web sign-in screen, so we cannot confirm which options it shows on each platform.

If Nomi’s emails stopped reaching you, Apple’s help page says you can “change your forwarding address to any email address that you have on file”. Check your forwarding is on.

Two-factor codes

Nomi’s wiki says “two-factor authentication is managed through your Google or Apple account”. If you are stuck on a code prompt, it is Google or Apple asking, not Nomi, so use that provider’s account recovery. Nomi’s wiki links to their help pages.

Switching devices

Nomi’s wiki lists four ways in: the web app, iOS, Android, and a Progressive Web App (PWA) added to your home screen. Its PWA page says “Your account/subscription is the same no matter how you access Nomi”, provided you “just log in with the same email.” So on a new phone, install the app and sign in with exactly the same Google or Apple account. Nothing needs transferring.

If you still cannot get in, use the “Can’t Log Into Account” topic on Nomi’s support form.

Fix 3: App glitches? Try the web app at beta.nomi.ai

Nomi’s wiki suggests its web app as a workaround: “If the native Nomi app is acting weird (screen jumps, odd zoom, random UI bugs), you can use the PWA”. It says “PWAs update quickly and can dodge some device-specific bugs seen in App Store/Play Store builds.”

To use it, the wiki says to “Open Safari and go to https://beta.nomi.ai” on iPhone (Chrome on Android), sign in, then add it to your home screen. If the web works and the app does not, the problem is your app install.

For the app itself:

• Update it. The US App Store listing on 29 October 2026 showed version 1.12.1, and said Nomi requires iOS 15.0 or later.
• Reinstall it (generic). Your Nomis are stored on your account, not the phone, but make sure you know which Google or Apple account you used first (Fix 2).
• In a browser, try a private window, or clear the site’s cache and cookies, and turn off ad blockers or privacy extensions for the site (generic).

Fix 4: Messages not sending, or slow replies

Nomi has not published a troubleshooting article for stuck messages. These documented limits explain the most common causes:

• No connection. Nomi’s wiki says “Yes, Nomi.ai requires internet access to use any part of the platform.” Toggle Wi-Fi or airplane mode, or switch between Wi-Fi and mobile data (generic).
• Free daily quota used up. Nomi’s proactive messaging guide says that once free users are out of messages, they “would either need to wait until the next day or upgrade to respond.” Nomi does not publish the size of the quota.
• Message too long. The wiki lists “Free users: up to 400 characters per message” and “Paid users: up to 800 characters per message”. Split long messages, or send a link.
• Slow replies. For calls, the wiki suggests “trying another network if responses are unusually slow or fail to load”. We found no official note on text reply speed.

If your Nomi’s reply stops part-way, the wiki says “Nomi responses do not use the same character limits as user messages”, and that asking your Nomi to continue usually works.

Fix 5: Voice messages and calls not working

Check your plan first. Nomi’s wiki says “Voice is available with paid Nomi subscriptions” and “Voice calls are included with paid subscriptions.” On a free account, voice will not work.

On a paid plan, Nomi’s call troubleshooting steps are:

1. “Make sure Nomi has permission to use your microphone.” On iPhone that is under Settings, Privacy, Microphone; on Android, Settings, Apps, Nomi, Permissions (generic paths).
2. Check your microphone and audio output work.
3. Bluetooth: the wiki says “Some devices may not automatically route Nomi call audio to Bluetooth headphones or speakers.” Pick the Bluetooth device in your phone’s audio controls during the call, or switch briefly to the phone speaker and back.
4. Try another network if replies are slow.

Two things are expected, not faults. Replies are not instant, because the wiki says your Nomi “needs some time to process what you say and prepare each response”. And “Calls may disconnect after an extended period of silence.”

ElevenLabs voices follow your own ElevenLabs plan’s limits, according to the wiki, so if only those voices stop, check that account.

If calls keep failing, the wiki asks you to “please contact Support with details about your device and what happens during the call.”

Fix 6: Selfies and images failing

Nomi’s wiki has a page on photo request errors. It says “Photo requests can fail for several reasons, including content restrictions, image-generation errors, or quality filters.”

• Fails straight away: “try adjusting the prompt, outfit, pose, or scene and submitting it again.”
• Takes a while, then fails: the image “may have been rejected by quality filters”, which are meant to catch problems such as severe AI artefacts or incorrect anatomy. “Changing the pose, composition, or scene can often help!”
• Out of requests: the wiki says “Paid users get more daily selfie/art requests than free users”. Once those run out, “you can now purchase and use credits to create more selfies and art”, from the Credits section of the main menu. It does not give the daily numbers or say when they reset.

Fix 7: Subscription not recognised or restore purchases

First, check you are in the right Nomi account. Nomi’s wiki says “Your subscription is managed through the platform where you originally purchased it”, but “your paid plan is available across supported platforms when you sign in to the same Nomi account.” If you paid on iPhone with an Apple sign-in and are now signed in with Google on the web, you may be looking at a different account (Fix 2).

Then check the store account. Nomi’s cancellation policy says “Please make sure you are logged into the correct iCloud or Play Store account when managing an app subscription.”

Nomi has not published restore steps of its own. Apple’s and Google’s general advice:

• iPhone (Apple’s steps): “Make sure that you’re signed in to the same Apple Account that you used to make the purchase.” Then “Look for an option to restore” in the app’s settings or menu, and “Restart your device.”
• Android (Google’s steps): check the purchase under Payments & subscriptions in the Play Store app. Google says “Sometimes restarting the device can help fix in-app purchase issues” and “In-app purchases work best when you run the latest version of the Play Store.”

Web purchases are billed differently: the wiki says “Web subscriptions are billed in USD”, and your bank may add conversion fees.

If it still shows free, use the “Billing and Subscription” topic on Nomi’s support form. Our Nomi plans guide covers what each plan includes, cancelling and refunds.

Fix 8: Memory problems

Nomi’s wiki says “Nomi’s memory system includes short-term, medium-term, and long-term memory”, supported by Backstory, the Identity Core and Mind Maps. It is frank that storing something is not the same as recalling it on demand.

Its suggested fixes:

• Give context. “If your Nomi cannot immediately remember something, provide a relevant detail or ask a more specific question.”
• Ask by topic, not date. “Memory retrieval is often more topical than temporal.” The wiki also says “A Nomi may remember an older event clearly while occasionally missing something more recent.”
• If your Nomi seems confused, “try changing the subject or talking about something completely different for a while.”
• Use the feedback buttons: “use the thumbs up and thumbs down feedback options on individual messages”.
• If it persists, “please submit a support ticket or share feedback with screenshots showing the behavior.” Nomi explains that “Nomis are highly context-dependent”, so screenshots help support see what led up to the problem.

Deleted a Nomi by mistake? The wiki says “Deleted Nomis may remain recoverable for some time, although recovery is not guaranteed.” Contact support quickly; its form has a “Recover a Deleted Nomi” topic.

Fix 9: Deleting your account

Nomi’s wiki gives these steps, and warns “this must be done with caution as it cannot be undone”:

1. “Go to your account Profile”
2. “Click on Account Settings”
3. “At the bottom of the page, click Delete account.” You will need to verify by email.
4. “Follow the prompts”, typing DELETE in capital letters, and “do not enter any other characters or spaces.”

The wiki says “We generally do this on a slight delay, again in case of accidental deletion.” The privacy policy says deletion removes your personal information “within 28 or so days of confirmation of deletion”.

Cancel your subscription first. Neither page says deleting the account cancels an App Store or Google Play subscription, and Nomi’s cancellation policy says “Deleting an app does not automatically cancel your subscription.” Cancel where you paid, as set out in our Nomi plans guide. If deletion fails, the support form has an “Account Deletion Issue” topic.

Symptom, likely cause, fix

Contacting Nomi support

Nomi’s support form is at nomi.ai/support. Pick the topic that matches, add a reply email, and describe the problem. The page says “please allow 24-48 hrs on business days for a response.” It also lists support@nomi.ai and a phone number, 1-866-624-NOMI (6664). Add screenshots, as Nomi’s wiki asks.

If Nomi keeps failing you, see Replika vs Nomi, Kindroid vs Nomi vs Replika, the best free AI companion apps or the companion matcher. Similar guides cover Replika and Character.AI, and our Nomi app hub collects the rest. Read our privacy and safety guide before sharing personal details.

What we could not confirm

• Whether Nomi has any official status page; we found none, and status.nomi.ai did not resolve.
• Whether signing in with Google and with Apple under the same email reaches the same Nomi account. Nomi says the account is tied to one email, but does not say how it matches the two sign-in methods.
• Whether Nomi’s apps have a “Restore Purchases” button, or where it is. No Nomi page we read mentions one.
• The free daily message quota, the daily selfie and art allowances, and when they reset.
• Any official fix for text messages that will not send, beyond the limits above.
• What the web sign-in page at beta.nomi.ai shows, and the current Google Play listing details; neither loaded in full for us.
• Whether deleting your Nomi account cancels a subscription. We assume it does not and advise cancelling first.